About Us
Since 1981 we have been the choice of thousands of satisfied customers, often serving several generations within an individual family.
Our motto of price, quality and service has been an important focus as without all three, no one can offer a truly customer focused product range. With a recommendation rate of over 80% we know we have exactly what our customers want and a level of service the envy of the rest.
Benefits for you
Comfort & Low Maintenance
Enjoy the benefits of low maintenance and a far more comfortable living environment that comes as standard when you choose from our range of high quality windows, doors, conservatories and orangeries.
Energy Saving
Investing in the future energy efficiency of your home has never been more important. All double glazing is not equal, that’s why at Strata we aim to provide you with ‘A’ rated double glazing to help preserve your homes energy to the greatest possible degree.
Noise Reduction
If you have neighbours who enjoy the occasional late party, a busy road outside or an enthusiastic dog nearby, you will appreciate the noise reduction benefits offered by the best double glazing. Invest in some peace and quiet with Strata!
Security & Safety
Choosing the right windows and doors will enhance the security of your home, and protect your family and your possessions. At Strata, we make your safety and security our top priority.
Strata Service
First Meeting
In an industry dogged with rogue salesman using high pressure and sometimes unethical sales techniques, Strata have firmly detached themselves from this image. Strata have always maintained a high profile but by using other acceptable marketing methods.
Survey
Of course, with any made to measure product the job of the surveyor is vital to ensure a perfect fit. His job is to take all the necessary site measurements and to check for any potential installation problems. He will advise you of any preparation work you may need to do before our installers arrive.
Order Processing
Behind the scenes at Strata we have a whole team of dedicated staff who’s job it is to process each and every order from the smallest of frames to the most complex, bespoke conservatory.
Installation
All Strata’s customers are asked to complete a self-reference installation report when their installation is complete. On average our overall service levels remain at very good or excellent, but the one area that consistently gets top marks is the installation itself.
After Sales
When replacing your windows and doors or even adding a conservatory, quality of product and reliable service will be an important factor when choosing the company to carry out the installation.
Warranty Claims
We pride ourselves on our customer service and will be in touch regarding any warranty claims as soon as possible.
Warranty Details
We offer excellent warranties for the products you buy from us. Find out about our product guarantee in detail.
Complaints Policy
When things go wrong, we do everything possible to set them right. Follow this link to find out more about our complaints policies.
Strata Divisions
Strata Windows & Doors
Strata has been a trusted name within the replacement window industry for almost 30 years serving Stoke-on-Trent and the surrounding areas. We have an impressive range of windows, doors, conservatories and cane furniture all on display in our three showrooms. At Strata, we realise that our reputation rests on your opinion of us, and we prioritise customer experience over all else.
Strata Commercial Glazing
Founded in 1980, the Strata Windows Group has become one of the region’s leading installers and manufacturers of windows and doors to both the Domestic and commercial markets. Our Commercial Division was established in 1991 to focus on our varied and expanding commercial customer base. Since then our reputation for excellence, both of product and service has grown.
Orangeries by Strata
Don’t put off transforming your home any longer – an orangery or conservatory can add new dimensions to your living environment as well as increasing the value of your property. At Strata, we have taken the best features of the Victorian and Edwardian eras to design and build elegant orangeries and conservatories that reflect sympathetically the design features of our client’s properties.
Strata Outdoor Living
Car Ports, Verandas, Walkways and Pergodas! In an uncertain world it is reassuring to know that there is a company that has built an enviable reputation for Quality, Expertise, Service and Trust to provide bespoke structures for our many clients from conception to completion, on time, on budget, while showing respect to their design brief and property.